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Returns & Exchanges

WHAT IS OUR RETURNS POLICY?

We accept exchanges and refunds on all of our pieces. If you are unsatisfied with your purchase & wish to return your purchase you may do this any time up to 14 days after the date of dispatch. Please do ensure the following requirements are met:

  • (i) Items must be returned to us in the way we sent them out to you – All original labels, tags & security ribbon (if attached) have not been tampered with. No traces of odours, fake tan or make up are present. All goods are thoroughly inspected on return.

  • (ii) We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition and within the correct time period. In such a case we will organise to reship the goods back to the given shipping address.

  • (iii) You will be refunded based on the cost of the product (we do not refund your shipping charge).

HOW DO I ORGANISE A RETURN?

Use the returns label provided in your parcel to ship the item back to us. Please note, this is not a free shipping label. Please return your Miss G Couture purchase via the post office using a tracked delivery service (It's your responsibility to return the package). Within your package you will be provided with an address label (this is not a pre-paid label) If you have mislaid this label please return to Miss G Couture, Chaufferus Cottage, Halsall Road, Halsall, Ormskirk, L39 8RN 

  • We advise that you please retain a copy of your proof of postage and tracking in case of any lost or delayed parcels. In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right the refuse a refund if you are unable to provide this.

If you wish to return your order, please ensure that you do so inside the gift box provided (please note not all orders are sent in gift boxes) however, if you keep one item out of your order please feel free to keep the gift box. Please ensure that the gift box is sufficiently wrapped in packing paper (if not a £3 deduction will be made from you refund).

  • (i) Please complete the returns form enclosed within your package, identifying the reason code for returning your purchase. (It helps to improve our customer service!)

  • (ii) Your Order Number & date, which can be found on your confirmation email

  • (iii) The reasons for your return or exchange

  • (iv) The details of new size/colour if exchanging

If you return your package without filling the returns form in we are unable to process your refund.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Miss G Couture is not covered or reimbursed by us.

EXCHANGES

All stock exchanges are based on stock availability, it takes approximately 24 working hours to process an exchange – if it is time sensitive we recommend creating a new order.

We are unable to offer an exchange service for any orders out of the UK mainland.

We can only offer an exchange for the same item in a different colour or size. Please indicate on your returns form.

CAN I RETURN SALE ITEMS?

Yes, but the items must be returned to us within 7 days. We reserve the rights to refuse your refund or exchange if the items are not sent back to us within the correct time period. In such a case we will organise to reship the goods back to the given shipping address.

HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

We will do our best to refund your item within 48 working hours from the time it arrives at our HQ. Please allow up to 5-7 working days for the funds to land back in your account. We will refund using the same method originally used for your purchase.

You will receive an email once your refund has been processed, please check your current and junk mailboxes.

In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide this.

WHAT IF MY ORDER ARRIVES DAMAGED OR THERE IS A FAULT UPON ARRIVAL?

Whilst we hope this never happens, if you receive damaged goods, or experience a manufacturing fault with your order, please contact us immediately (on the day of receipt) so that we can help to sort out your problem as quickly as possible: sales@missgcouture.co.uk Please do not wear the items if there is an issue, if worn we reserve the rights to refuse a refund. 

Any enquiries please email sales@missgcouture.co.uk. All queries are answered within 24 working hours (no emails are answered over the weekends or bank holidays) 

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